Spotlight on: Carol Miller, DCFS Program Support Specialist

Renée Wilson Records Officer Spotlights

Spotlight heading image for Carol Miller spotlight blog post

This month’s spotlight is on Carol Miller, who works for the state of Utah in the Department of Human Services. Carol has a huge job but is always on top of it! I’ll let Carol explain more, in her own words:


Carol Miller smiling, waving at cameraI work for the Division of Child and Family Services as a program support specialist.  I’ve been working for DCFS for 20 years, and handling the records portion for about 10 years now.


A small part of my duties includes handling archiving matters for the State Office, as well as helping our deputy director with GRAMA responsibilities and our GRAMA Summit that is held annually for all of our records officers.  We have multiple offices across the state, and records management is key for our clients.  In each office, we have assigned GRAMA specialists and archives specialists.  I keep track of who is assigned these duties in each office, as well as assist them whenever they need help with any issues that arise in these capacities.  I also manage the Open Records Portal for GRAMA requests and assign these requests out as needed.  My job is made easy due to the fabulous people in our region and our deputy director, who is a GRAMA whiz!


In the recent past, we needed to create several retention schedules for our State Office.  The personnel at the Division of Archives and Records Service were very helpful in drafting these schedules.  I also feel their website is useful, as I refer to it constantly for any information I need.  If I’m unable to find it, our contact person with State Archives is always willing and able to assist us.  I’ve also attended various training sessions offered by them, which have been invaluable in understanding GRAMA and records management.  My advice to other records officers is to utilize this wonderful resource as much as possible.


It’s always a pleasure to work with Carol, and we appreciate all of her hard work. Thank you for your service, Carol!