Carol Inglesby has been with the Department of Commerce’s Division of Occupational and Professional Licensing for over 25 years. She has been in her current role with the Division “for so long that the dates have begun to run together.” While her responsibilities extend far beyond records management, Carol works to ensure that records are scheduled, stored, and made available as they are needed by either members of her Division or the general public.
One of her most successful projects has been to institute a tracking system for all records requests, which allows her to see what was requested and when. She has also created a number of templates for the most common records request interactions to increase efficiency and ease the entire process for her Division.
Carol also manages the trainings of her DOPL employees on the retention and classification schedules. She works with others to keep up-to-date on all of the legislative changes, and is the person who leads the charge to ensure that retention schedules and formats are followed at all levels of management. Her current goal is to update her trainings for the new staff and include electronic records. She admits that she struggles with the new electronic records, and was glad to attend last month’s e-records conference to learn more. For all new records officers she offers 3 helpful tips:
- Once you learn what needs to be done for records management, pay attention to what your department or division does regularly so you can figure out how to apply the rules to your daily job.
- Create templates for the things that
you do frequently. There is no need to reinvent the wheel with each interaction.
- Be sure to attend the records management trainings, or ask questions when you get stuck.
Carol’s supervisor, Mark Steinagel, states that “thanks to Carol, records classification, records requests, and records retention at the Agency work like a finely tuned instrument that is always in tune and ready to play, and when played plays flawlessly.”
Thanks for all you do Carol! We salute you!