On November 26, 2011, Jim Naughton of The Observer posted an article reacting to Facebook co-creator Mark Zuckerberg’s declaration that email communication is a dying format. Three days later, an ABC News article, “Tech Firm Implements Employee ‘Zero Email’ Policy” seemed to validate Zuckerberg’s claim. As Naughton aptly observes, “The average employee now-adays receives something like 100 email messages a …
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